Shipping?
Freight Providers
Designs for Health partners with Direct Freight Express and Australia Post for order deliveries. The selection of the freight provider is determined by our warehouse logistics team, based on factors such as parcel volumetric weight, delivery location and the time that the order is placed. In circumstances where one provider is operationally more suitable, our team will make the appropriate decision accordingly.
Customers will receive shipping notifications and tracking details once the order has been dispatched. If you have a specific preference between Direct Freight Express and Australia Post, you must inform our Customer Experience Team before dispatch.
For orders placed from New Zealand, please contact our Customer Service team on (02) 9316 6266 to be directed to the appropriate regional distributor.
Freight Charges
Online Orders
Free shipping for all orders over $200 (ex. GST).
A flat shipping fee of $10 (ex. GST) applies to orders below this threshold.
Email and Phone Orders
Free shipping for all orders over $220 (ex. GST).
A flat shipping fee of $12.95 (ex. GST) applies to orders below this threshold.
Delivery Timeframes
Orders placed before 2:00 PM AEST (Australian Eastern Standard Time) are typically dispatched on the same business day. Delivery timeframes are subject to the schedules of Direct Freight Express and Australia Post.
For metropolitan areas in major East Coast cities, delivery is generally completed within 1 to 3 business days.
For regional and remote areas, delivery may take longer than two business days.
While occurrences of damage or loss in transit are rare, Designs for Health will assume responsibility in such events. Please contact Customer Service to report a delayed or damaged parcel and to arrange a return or replacement as necessary.
For more accurate delivery time frames, you can use the estimators below. Please note that for Direct freight, please enter the postcode 2100 in the from section.
Australia Post Domestic Delivery Estimator
Direct Freight Transit Time Calculator
International Shipping
Designs for Health ships internationally through a network of approved providers who are authorised to distribute our products. All international shipments are prepared in accordance with standard international transit requirements. If you are interested in becoming an authorised international distributor or require further information, please contact our Customer Service Team.
Out-of-Stock Products
Product availability on our website is updated regularly. If a product is out of stock, this will be clearly indicated, and the product may still be available for pre-order. Customers will be notified once the item becomes available for shipment.
In rare instances, concurrent purchases may result in an item becoming unavailable after checkout. If this occurs, we will notify you within one business day and provide an update regarding fulfilment timeframes.
Returns?
If you need to return a product for any particular reason please reach out to our customer service team on (02) 9136 6266
Private label?
Not available at this stage.