Orders that are received before 3 PM EST* on a business day are sent that day. Delivery timeframes are subject to Direct Freight and Australia Post timeframes. In most cases across metropolitan east coast capital cities, deliveries are achieved within two business days. Other destinations will be greater than two day
Damage or loss in transit is rare however, if it happens, we will take responsibility for it. Please call us to organise the return of damaged goods or to report that a parcel has not arrived within the above timeframes.
Out of Stocks – we update our site’s product availability regularly, however, if a product is out of stock, we will update our site to indicate this. If this happens, you can still pre-order the product, and we will notify you when it is available. Also, in some very rare circumstances, even if the product is showing as available, another customer may have selected to purchase the same product as you at the exact same time. If this happens, we will also notify you within one business day that we will not be able to deliver the goods in the usual delivery period.
*EST – Eastern Standard Time