Designs for Health Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including questionnaires, surveys, by telephone, email, via our website or from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may also unsubscribe from our mailing/marketing lists at any time by contacting us in writing or via email enquiries@designsforhealth.com.au.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union, criminal record or health information. Sensitive information will not be used by us.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.


Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Designs for Health will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:
Designs for Health Pty Ltd, 1 / 418 Pittwater Road, North Manly NSW 2100.
Email us: enquiries@designsforhealth.com.au
Phone us: 02 9136 6266

Terms & Conditions

Within NSW, VIC and QLD, we deliver all our orders to you via the Australia Post Standard Parcel Service. When you spend $150 (ex GST) or more at Designs for Health, we will ship your order to you for free! When your order is less than $150 (ex GST), we will ship your order for a flat rate of $7.95 (plus GST). If you are ordering from WA, SA or NZ please contact our Customer Service on (02) 9316 6266 for the name of the distributor responsible for your region.

Orders that are received before 1pm EST* on a business day are sent that day. We aim to have your order to you within 2 working days.

The Australia Post Express Post Service network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. Our Designs for Health office is located in the Manly area in Sydney (our postcode is 2100).

Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.

Out of Stocks – we update our site’s product availability regularly, however if a product is out of stock we will update our site to indicate this. If this happens, you can still pre-order the product and we will notify you when it is available. Also, on some very rare circumstances, even if the product is showing as available, another customer may have selected to purchase the same product as you at the exact same time. If this happens, we will also notify you within one business day that we will not be able to deliver the goods in the usual delivery period.

*EST – Eastern Standard Time